The customer experience is of paramount importance to the Rick Case family. Here at Rick Case Volkswagen, we want to make sure your voice is heard and appreciate learning about your own, unique customer experience!
Let us know how your time spent working with the Rick Case Volkswagen team went! We appreciate you taking the time to help us be a better automotive dealership to our community!
5 out of 5 stars
Process was quick and easy, inventory was plentiful, salesmam Alexander was outstanding. Dealership was clean staff was friendly. All features of the vehicle were explained clearly.
High level of customer service! Very nice dealership! Professionalism! Will highly recommend this dealership! Very nice workers! Thank you very much! Super, Super, Super, Super!!!
I had to be at the dealer a few times for the past few weeks. I had to use the dealer's shuttle service. Carlos Murillas was the driver. He is extremely courteous, polite and professional. He has provided me excellent customer service. VW is lucky to have him as an employee. Thank you, Carlos. Lida
The service was done promptly and finished in just a few hours after dropping the vehicle off. I highly recommend their service department. I will have my vehicle serviced there again.
Sales person and manager were respectful, attentive and friendly. The sales person demonstrate all features of the vehicle with patience and pleasure. The finance person was very nice as well explaining all agreement process.
We had a great time with Marcos who made sure all our questions were answered, even the questions we did not know we had. He went above and beyond- a genuinely great guy to do business with that knows his cars.This great experience continued with Ivan in finance - another great guy to work with that made all the paperwork go smoothly.
Just bought a car. The salesman Franklin Blenner was absolutely wonderful. He was knowledgeable professional and had a kind demeanor. When I have to get another car I certainly will go to Franklin and I will refer others to him as well.
Thanks to Bob Pingalore and Stephen Fussillo, this was the best experience buying a car, I will recommend you with all my friends and family !
Not only is he nice but he made the process super fast and enjoyable. Would def come back for my next car. Everything was super fast
Jose Alamo and his tech figured out the issue (non vw/oem parts were on the car) and resolved. Gave competitive pricing in the repair too. No issues since. My son is happy. A+