How Was Your Experience at Rick Case Volkswagen?

The customer experience is of paramount importance to the Rick Case family. Here at Rick Case Volkswagen, we want to make sure your voice is heard and appreciate learning about your own, unique customer experience!

Let us know how your time spent working with the Rick Case Volkswagen team went! We appreciate you taking the time to help us be a better automotive dealership to our community!

186 Testimonials
5 out of 5 stars
5 star
4 star
3 star
2 star
1 star
Very attentive and professional i have no complaints i was in and out in 1 and a half hours. Please also can you serve herbal tea
I always come to Rick case. The service dept is the best and if you have to wait it's very comfortable. Comfortable seating very large tv screen and a small food court with coffee etc. Everyone is polite and they know their jobs. Won't go anywhere else but here.
Just drove away with my brand new Tiguan R Line. From the start of the negotiation, Franklin Blenner was very helpful with the visit. He showed me the car and kept my car buying experience very mellow and simple. It’s a nice change from how stressful car buying usually is. The process itself is condensed for time saving. So while you are signing something, they are already preparing the next document and meanwhile the car is being prepped for you. A very seamless experience. I will definitely b... More
Kenneth Delgado
Amazing customer service! I was very please with how Jorge, Lawrence, and Jim treated me at the Rickcase Volkswagen in Weston. They made my car shopping experience a good one!
Sabrina Alvarez
Awesome service!! Ask for Claudia❤️ She is super patient and has a good customer service?
Caroline Roman
Mauricio was wonderful to work with. He was very patient and very well informed on the vehicle. His service extended past the transfer of vehicles as he continued to follow up to let me know about lease turn in on my previous car.
Great service. Competitive prices. Moe is very professional and willing to go the extra mile for customer’s satisfaction.
Process was quick and easy, inventory was plentiful, salesmam Alexander was outstanding. Dealership was clean staff was friendly. All features of the vehicle were explained clearly.
Robert Bermudez
High level of customer service! Very nice dealership! Professionalism! Will highly recommend this dealership! Very nice workers! Thank you very much! Super, Super, Super, Super!!!
Damir VW
I had to be at the dealer a few times for the past few weeks. I had to use the dealer's shuttle service. Carlos Murillas was the driver. He is extremely courteous, polite and professional. He has provided me excellent customer service. VW is lucky to have him as an employee. Thank you, Carlos. Lida